This Privacy Policy describes how Celis Collective LLC doing business as Chemistry (“Chemistry”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, book or attend a class or session, make a purchase, or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a client, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page, update the “Last updated” date, and take any other steps required by applicable law.
What Personal Information We Collect
The information we collect depends on how you interact with us.
Information you give us directly
- Contact details, including your name, email address, phone number, and emergency contact information.
- Booking and account information, including your class history, class pack balance, login credentials, and scheduling preferences.
- Payment information. Payments are processed by our third-party payment processor. We do not store your full card number. We receive limited details such as the last four digits, card type, billing name, and confirmation of payment.
- Health and fitness information that you provide on intake forms, liability waivers, or verbally to your instructor. This may include injuries, medical conditions, surgeries, physical limitations, pregnancy or postpartum status, healthcare provider clearance, medications relevant to exercise, and your fitness goals.
- Communications, including messages you send us by email, text, direct message, or through any form on our website.
Information collected automatically
When you visit our website we may automatically collect usage data using cookies, pixels, and similar technologies. This may include device information, browser type, IP address, pages viewed, and how you interact with the site.
Information from third parties
We may receive information from service providers who support our business, including our booking and scheduling platform, our payment processor, our email marketing provider, and website analytics providers.
We are not responsible for the accuracy of information provided to us by third parties, or for the privacy practices of those third parties.
Photographs and video
We may photograph or record classes, sessions, and events for marketing and educational purposes. See our Terms and Conditions for how to opt out.
How We Use Your Personal Information
- Providing our services. To register you as a client, process bookings and payments, track class pack balances and expiry, manage waitlists, and send confirmations, reminders, and schedule changes.
- Health and safety. To adapt exercises to your body, provide appropriate modifications, decide whether a format is suitable for you, and respond in an emergency. Health information is used only for these purposes and is shared with instructors only to the extent needed to keep you safe.
- Communicating with you. To answer questions, provide client support, and maintain our relationship with you.
- Marketing. To send you newsletters, promotions, schedule announcements, and other marketing communications, where permitted by law. You can opt out at any time.
- Improving our services. To understand how our website and classes are used and to improve them.
- Security and fraud prevention. To detect, investigate, and act on fraudulent, illegal, or malicious activity.
- Legal compliance. To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of others.
Health Information
We treat health information with particular care.
- We collect only what we need to keep you safe during exercise.
- We do not sell health information, and we do not share it for cross-context behavioral advertising.
- We do not use health information for marketing purposes.
- Access is limited to your instructor and to those who need it to deliver or administer your sessions.
- We are not a healthcare provider and we are not a covered entity under HIPAA. The information you share with us is not protected health information under that law, but we handle it as sensitive personal information under California law.
You may decline to share health information, but doing so may limit our ability to provide safe instruction, and we may decline to accept your booking as a result.
How We Disclose Your Personal Information
We may disclose your personal information to:
- Service providers who perform functions on our behalf, including our booking platform, payment processor, email provider, and analytics providers, and who are permitted to use it only to provide those services to us.
- Professional advisors such as lawyers and accountants, where necessary.
- Legal and safety recipients, where required by law, in response to lawful requests, to enforce our Terms, or to protect the rights, property, or safety of any person, including emergency responders in the event of a medical emergency during a class or session.
- A successor entity, in connection with a merger, sale, or other business transfer.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under California law.
Cookies
Like most websites, we use cookies and similar technologies to operate our website, remember your preferences, and understand how the site is used.
Most browsers accept cookies by default. You can set your browser to remove or reject cookies through your browser controls. Blocking cookies may cause parts of the website to work incorrectly or become unavailable.
Data Retention
We retain your personal information for as long as needed to provide the Services and for the purposes described in this policy.
Client records, including intake forms and signed waivers, are retained for as long as you remain a client and for a period afterward as needed to comply with legal obligations, resolve disputes, and defend against claims. Retention periods for waivers and injury-related records are generally set by the applicable statute of limitations.
Security
We take reasonable measures to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If you have an account with us, you are responsible for keeping your login credentials confidential. Please contact us immediately if you believe your account has been compromised.
Your Rights
Depending on where you live, you may have the following rights:
- Access. Request confirmation of whether we process your personal information and request a copy of it.
- Correction. Request that we correct inaccurate personal information.
- Deletion. Request that we delete your personal information, subject to legal exceptions. We may need to retain waivers and injury-related records to defend against potential claims.
- Portability. Request a copy of your personal information in a portable format.
- Limit use of sensitive personal information. Request that we limit the use of sensitive personal information, including health information, to what is necessary to provide the Services.
- Opt out. Opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us.
- Non-discrimination. We will not discriminate against you for exercising any of these rights.
California residents
If you are a California resident, you have the rights described above under the California Consumer Privacy Act as amended by the California Privacy Rights Act. You may also designate an authorized agent to make a request on your behalf.
To exercise any of these rights, contact us at hello@feelthechemistry.co. We may need to verify your identity before responding, and we will respond within the timeframe required by law.
Children
Our Services are not directed to children under 16, and we do not knowingly collect personal information from anyone under 16 without parental or guardian consent. If you believe we have collected information from a child without consent, please contact us and we will delete it.
Third Party Websites and Links
Our website may link to third-party websites, including our booking platform and social media profiles. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at hello@feelthechemistry.co.
Celis Collective LLC dba Chemistry
San Diego, California